U3 & CHAPTER 12 : Integrating The Organization from End to End - Enterprise Resource Planning ( 17th February 2017, 5.30p.m.)

Assalamualaikum Bloggers,

In relation with previous topics which SCM n CRM...
Guess what...
Now its ERP turn to be studied in detail...

IF YOU COULD REMEMBER,
                                            which some say yes or some might not,
                                                                     ERP is an Enterprise Resource Planning

Its an Enterprise
                     which has a well-defined Resource
                                                                  which also have a well-refined Planning

BASICLY...
ERP at a heart of all its systems, it is a database where when a users enters or updates information in one module, it is immediately and automatically updated throughout the entire system.

Its automate business process....

UPON BRINGING THE ORGANIZATIONAL TOGETHER...

In most organizations, information has traditionally been isolated within specific departments, whether on an individual database, in a file cabinet, or on an employee's PC.

However, there are some disadvantages encountered in ERP
- Update issues
- Redundancy
- Inaccurate information across databases
- Different formats of information in the different databases
- Inability to access other department information and not being provided with a 360 degree view of the organization.
- Different customer information in different databases.

THE EVOLUTION OF ERP...



INTEGRATION OF SCM + CRM + ERP...

- SCM, CRM, and ERP are the backbone of e-business

- Integration of these applications is the key to success for many companies

- Integration allows the unlocking of information to make it available to any user, anywhere and anytime.

- Many ERP vendors offer SCM and CRM components

- These modules are typically not as functional or flexible as the modules offered by industry leaders who specialize in SCM and CRM.

The tools used are

- Middleware

Several different types of software which sit in the middle of and provide connectivity between two or more software applications.

- Enterprise Application Integration (EAI) Middleware

Packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors.

The criteria that ERP must integrate various organizational processes are :

- Flexible

Must be able to quickly respond to the changing needs of the organization.

- Modular and Open

Must have an open system architecture, meaning that any module can be interface , with or detached whenever required without affecting the other modules.

- Comprehensive
Must be able to support a variety of organizational functions for a wide range of businesses.

- Beyond the company
Must support external partnerships and collaboration efforts

That is all for this chapter people....



U3 & CHAPTER 11 : Building a customer Centric Organization - Customer Relationship Management ( 16th February 2017, 7.10p.m.)

Assalamualaikum People,

Previously we've mentioned about SCM, but now we are ahead further to CRM which we have revised before

DO YOU REMEMBER ???

Even I can't remember which chapter was it. Anyway, moving on to the current chapter, CRM is basically an abbreviation for Customer Relationship Management.

YES, its Customer Relationship Management, so it means here that it have something to between :

CUSTOMERS & ORGANZATIONS

 

 

CRM ENABLES...

 

- Provide better customer service

- Make call centers more efficient

- Cross sell products more effectively

- Help sales staff close deal faster

- Simplify marketing and sales processes

- Discover new customers

- Increase customer revenues

 

AN ORGANIZATION MAY FIND THEIR MOST VALUEBLE CUSTOMERS THROUGH....

 

 

R.F.M method

 

 

 

Recency - How recently a customer purchased items

 

Frequency - How frequently a customer purchased items

 

Moentary Value - How much a customer spends on each purchase

 

 

THE EVOLUTION...

 

 

 

1.) Reporting Technology

Help organizations identify their customers across other applications

 

2.) Analysis Technologies

Help organization segment their customers into categories such as best and worst customers

 

3.) Predicting Technologies

Help organizations make predictions regarding customer behavior such as which customers are at risk of leaving.

 

ANALYTICAL CRM TO ENCHANCE DECISIONS...

 

 

 

- Operational CRM

Supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers

 

- Analytical CRM

Supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

 

 

CRM SUCCESS FACTORS...

 

 

 

- Clearly communicate the CRM strategy

- Define information needs and flows

- Build an integrated view of the customer

- Implement in iterations

- Scalability for organizational growth

 

 

 

 

 



U3 & CHAPTER 10 : Extending The Organizational Supply Chain Management ( 15th February 2017, 10.44a.m.)

Assalamaualaikum Dear Bloggers,

I need to be as well prepared as possible  to update this blog because since yesterday 2 hours class, my lecturer speed up her lecturers upon chapter 10, 11 and 12 in one class. So need to be well updated before the WEEK 14 arrives where all the assignment in individual or group will be handed in that is between 13 March 2017 - 17 March 2017.

As you can recall, we have already studied the pre-face of this chapter which its subtopic is Supply Chain Management (SCM).

But now, you guys are gonna dive in the topic more detailed on what is SCM is all about and what it does..

* SUPPLY CHAIN MANAGEMENT *

-  An average company spends nearly half of every dollar that it earns on production
- In the past, companies focused primarily on manufacturing and quality improvements to influence their supply chains.

THE BASICS...

- The 3 basics links

• Materials flow from suppliers and their upstream suppliers at all levels.
• Transformation of materials into semi-finished and finished products through the organization;s own production process
• Distribution of products to customers and the downstream customers to all levels.

- Plan

A company must have a plan for managing all the resources that go toward meeting customer demand for products and services

- Source

Companies must have carefully choose reliable suppliers that will deliver goods and services required for making their products.

- Make 

This is the step where companies manufacture their products of services. This can include scheduling the activities necessary for production , testing, packaging, and preparing for delivery.

- Deliver (Logistic)

Companies must be able to receive orders from customers, fulfill those orders via a network of warehouses, pick transportation companies to deliver the products, and implement a billing and invoicing system to facilitate payments.

- Return 

This is typically the most problematic step in the supply chain. Companies must create a network for receiving defective and excess products and support customers who have problems with delivered products.

THE FACTORS...

 

- Visibility

More visible models of different ways to do things in the supply chain have emerged. High visibility in the supply chain is changing industries, as Wal-Mart demonstrated.

Supply Chain Visibility =  The ability to view all areas up and down the supply chain.

Bullwhip Effect             =  Occurs when distorted product demand information passes from one entity to the next throughout the supply chain

Supply chain visibility allows all organizations to eliminate the bullwhip effects

Example of Bullwhip effects

Diapers, the need of diapers is constant, it does not increase on festive seasons and it is a demand for all year long. The number of  newborn babies determines diaper demand and that number is constant. Retailers order diapers from distributors when their inventory falls below a certain level, they might order a few extra just to be safe. Distributors order diapers from manufactures when their inventory level falls below a certain level, they might order a few extra just to be safe. Manufactures order diapers from manufactures when their inventory level falls below a certain level, they might order a few extra just to be safe. Eventually,, the on or two extra boxes ordered from a few retailers becomes several thousand boxes for the manufacturer. This is the bullwhip effect, a small ripple at one end makes a large wave at the other end of the whip.

- Consumer Behavior

Companies can respond faster and more effectively to consumer demands through supply chain enhances. Once an organization understands customer demand and its effect on the supply chain it can begin to estimate the impact that its supply chain will have on its customers and ultimately the organizations performance.

Demand Planning Software = Generates demand forecasts using statistical tools and forcasting techniques

- Competition 

Supply Chain Planning software SCP  =  used advanced mathematical algorithms to improve the flow and efficiency of the supply chain

Supply Chain Execution software SCE  = automates the different steps and stages of the supply chain

SCP and SCE both increases a companies's ability to compete

SCP depends entirely on information for its accuracy

SCE can be as simple as electronically routing orders from a manufacture to a supplier.

- Speed

3 main factors that fostering speed

• Pleasing a customer has become something of a corporate obsession. Serving the customer in the best, most efficient, and most effective manner has become critical and information about issues such as order status, product availability , delivery schedules. and invoices has become a necessary part of the total customer service experience.
• Information is crucial to manager's abilities to reduce inventory and human resource requirements to a competitive level.
• Information flows are essential to strategic planning for and deployment of resources.

THE SUCCESS FACTORS...

1.) Make the sale to suppliers
2.) Wean employees off traditional business practices
3.) Ensure the SCM system supports the organizational goals
4.) Deploy in incremental phases and measure and communicate success
5.) Be future oriented

Thank You...

 

U3 & CHAPTER 9 : Enabling the Organization - Decision Making ( 9th February 2017, 6.30p.m. )

Assalamualaikum & Greetings Dear Bloggers
                                         or to whoever is reading or just browsing these blog,

It has been a week since I've updated this blog because I am living it up during my mid-term semester break A.K.A. Chinese New Year Break to be more specified because In my campus, no one actually celebrating that festive season EXCEPT for the Chinese race Lecturers. Talking about the semester break for only a week, here is a simple timeline about it

27th January 2017, Friday Night Blast !!!

Touch down at TBS with my classmates via Bus on 7.30pm from Melacca and reached at TBS by   10.00pm. Well its a little stressful here when I just ended with my Finance first test....

28th January 2017, Saturday refined with chores...

Typically woke up early to deal with the home laundry and not to mention the one I brought back in such a giant rucksack. Mum is busy packing the Chinese New Year detailed oversized cupcakes.

29th January 2017, Sunday boredom

In progress of learning my Piano songs of Lelaki Teragung by Dayang Nurfaizah but failed instead I just improved my previous song on Di Pintu Syurga. Watched downloaded Malay drama with mum on title Biar Aku Jadi Penunggu.

30th January  2017, Monday to excitement !!!

Its kind of interesting on this day that I actually finished my 3rd Bawang Putih and Bawang Merah outfit in Baju Kurung versions with detailed accessory to from previously is Baju Kebaya.

31st January 2017, Tuesday bankers...

During this day, I was busy at the bank (bank re-opened after public holiday on Monday) dealing with fund transfer upon my Camera purchases online because I loose my previous one at my kolej but see what happens on the next Sunday. Deal with maybank2u accounts re-opening from my parents merged account.

1st February 2017, Wednesday school routine

In Selangor area, school starts as usual so as my both of my parents were busy with their daily routines as so am I where I help on a little much.

2nd February 2017, Thursday of sickness

Pity on my mum whom she was ill since the past 2 days back and today she have to bake 2 cakes at once but the result was speechless mesmerizing as well as the Camera I ordered all the way from Kedah state by my hands today.

3rd February 2017, Friday of the Last moment

This is the last Friday that Iam spending at home with  my parents with a throwback post on the hot evening. This is also the longest hours of me driving back and fourth from one place to another. So, I wore that black Jubah since morning till night falls.....

4th February 2017, Saturday to Gombak here I come...

I went to UIA situated at Gombak in KL with my dad to pick up one of his friend son's car to bring back home for the certificate of ownership name replacement due to over expiry session. That night also is one last moments with my friends which I left out my IC and my License in the other car...

5th February 2017, Sunday back LenduFornia

A smooth morning with a gift of cheese cake from my mum for me to bring back to Lendu on board the Bus, and surprisingly, when I reached there, I found my missing camera....which is in my locker all this while.

Well that is typically my short timeline of my mid semester break.

Now back to the topic shall we?

Back - to - forth and now..

WELCOME TO UNIT 3 : STREAMING BUSINESS OPERATIONS !!!

Basicly, in Unit 3, you will learn decision enabling, problem solving, and opportunity seizing systems
in order to Stream the business operations.

Chapter 9 : Enabling the Organization in Decision Making

A.) Decision Making

Model - a simplified representation or abstraction of reality.
Example : It systems in an enterprise

Why should we enhance decision making information systems ?

It is because people need to analyze large amounts of  information, people must make decisions quickly, people must apply sophisticated analysis techniques, such as modeling and forecasting.

B.) Transaction Processing Systems

What is it?

The basic business systems that serves the operational level in an organization

It also relates with...

i.) Online Transaction Processing
The capturing of transaction and event information using technology to :
-  Process the information according to defines business rules
-  Store the information
-  Update existing information to reflect the new information

ii.) Online Analytical Processing
The manipulation of information to create business intelligence in support of strategic decision making.

C.) Decision Support Systems (DSSs)

What is it ?

Models information to support managers and business professionals during the decision making process. There are also 3 quantitative models used by DSSs which are :

- Sensitivity Analysis
The study of the impact that changes in one parts of the model have on other parts of the model.

- What if Analysis
Checks the impact of a change in an assumption on the proposed solution.

- Goal seeking analysis
Finds the inputs necessary to achieve a goal such as a desired level of output.

D.) Executive Information Systems (EISs)

What is it?

A specialized DSSs that supports senior level executives within the organization. It also offer its capabilities as follows :

-  Consolidation
Involves the aggregation of information and features simple roll-ups to complexgroupings of interrelated information.

- Drill-down
Enables users to get details, and details of details, of information.
Example : From regional sales data then drill down to each sales representatives at each office.

- Slice and Dice
Looks information from different perspective
Example : One slice of information could display all product sales during a given promotion, another slice could display a single product's sales for all promotions,

- Digital Dashboards
Integrates information from multiple components and presents it in a unified display.

E.) Artificial Intelligence (AI)

What is AI ?

Stimulates human intelligence such as the ability to reason and learn. Its ultimate goal as well is the ability to build a system that can mimic human intelligence.

Relates with...
Intelligent system - various commercial applications of artificial intelligence.

The common categories of AI includes

- Expert System
Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

- Neural Network
Attempts to emulate the way the human brain works.
Example :
- Finance industry uses neural network to review loan applications and create patterns and profiles of applications that fall into two categories which is either denied or approved.
- Fuzzy Logic is where a mathematical method of handling imprecise or subjective information.

- Genetic Algorithm
An artificial intelligent system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem.

- Intelligent Agent
Special purposed knowledge based information system that accomplishes specific tasks on behalf of its users.

F.) Data Mining

A software that includes many forms of AI such as neural network and expert systems

The common forms of data mining are...

- Cluster Analysis
A technique used to divide an information set into mutually exclusive groups such that members of each group are as close together as possible to one another and the different groups are as far apart as possible. CRM systems depend on cluster analysis to segment customer information and identify behavioral traits.

- Association Detection
Reveals the degree to which variables are related and the nature and frequency of these relationships in the information. Market basket analysis is where it analyzes such items as Websites and checkout scanner information to detect customers buying behavior and predict future behavior by identifying affinities among customers choices of products and services,

- Statistical Analysis'
Performs such functions as information correlations, distributions, calculations, and variance analysis.
Example :
- Forecast
predictions made on the basis of time-series information
- Time-series information
Time stamped information collected at a particular frequency .