U3 & CHAPTER 15 : Outsourcing In The 21st Century ( 15th March 2017, 12.11 p.m.)

Assalamualaikum My Dear Bloggers,

Rumors have passed by my class saying that blog will be reviewed by this week, I was thrilled and scared at the same time because I haven't really complete 100% of this blog yet. When I meet my lecturer earlier like 10 am just now, she mention that the blog will be reviewed during study week which is 26th March 2017, A relief just inhaled in me, although this would be my last academic post, I hope this blog would be a prolonged study for those whom are interested in Business IT.

The last chapter.....

    OUTSOURCING

         

                               IN

                                  

                                     THE

                                                  21st

         

                                                              CENTURY

Basically in this chapter, you will study mainly on OUTSOURCING

What is Outsourcing ?

It is an arrangement which one organisation provides a service or services for another organisation that chooses not to perform them in-house.

In conjunction with that, what is Insourcing ?

A common approach using the professional expertise with in an organisation to develop and maintain the organisation's information technology systems.

Why does a company outsources?

- Tap outside sources of expertise.

- Concentrate resources on core business.

- Reduce head count and related expenses.

- Eliminate the need of reinvest in technology.

- Reduces costs.

- Better manage the costs of internal processes.

What are the outsourcing projects involved?

- Onshore outsourcing

Engaging another company with in the same country for services.

- Nearshore outsourcing

Contracting an outsourcing arrangement with a company in a nearby country.

- Offshore outsourcing

Using organisations from developing countries to write code and develop systems.

What are the factors drives the outsource projects?

- Core competencies
Many companies have recently begun to consider outsourcing as a means to fuel revenue growth rather than just a cost-cutting measure.

- Financial savings 

It is typically cheaper to hire workers in China and India than similar workers in Malaysia.

- Rapid growth
An organization is able to acquire best-practices process expertise. This facilitates the design, building , training , and development of business processes or functions.

- Industry Charges
High level of reorganization across industries have increased demand for outsourcing to better focus on core competencies.

- The Internet
The pervasive nature of the internet as an effective sales channel has allowed clients to become more comfortable with outsourcing.

- Globalization
As markets open worldwide, competition heats up. Companies may engage outsourcing service providers to deliver international services.

Non-core business functions outsource industries

- Banking & Finance
Checks electronic payment processing , credit report issuance etc.

- Insurance
Claim reporting and investigating.

- Telecommunications
Invoice and bill production.

- Health care
Electronic data interchange.

- Transportation
Ticket and order processing

- Government
Loan processing

- Retail
Electronic payment processing.

The benefits of outsourcing.

- Increased quality and efficiency
- Reduce operating expenses
- Outsource non-core processes
- Reduce exposure to risk
- Economics of scale, expertise, and best practices
- Access to advance technologies
- Increased flexibility.

The challenges in outsourcing includes

• Contract length
• Confidentiality
• Scope definition

Thank You

U3 & CHAPTER 14 : Creating Collaborative Partnerships ( 14th March 2017, 12.27 a.m.)

Assalamualaikum Dear Bloggers,

Lets continue on

CREATING  A COLLABORATIVE PARTNERSHIPS IN THIS IT BUSINESS

Organisations create and use teams partnerships , and alliances to 

- Undertake new initiatives

- Address both minor and major problems

- Capitalise on significant opportunities 

Which both internally with employees and externally with other organisations. A collaborative system in which the work of teams by facilitating the sharing and flow of information.

It is based on

Core Competency

An organisation's key of strength, a business function that it does better than any of its competitors.

Core Competency Strategy

Organisation chooses to focus specifically on its core competency and forms partnerships with other organisations to handle nonstrategic business processes.

Information technology can make a business partnership easier to establish and manage.The internet has dramatically increased the ease and availability for IT-enabled. Collaboration solves specific business tasks such as  telecommuting, online meetings, deploying applications, and remote project & sales management.

The two categories involved..

Unstructured collaboration

Includes the document exchange, shared whiteboards, discussion forums and e-mail

Structured Collaboration

Involves shared participation in business processes such as workflow on which knowledge is hard coded as rule.

The systems involved are..

Knowledge Management Systems

Involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actions, It also supports the capturing and use of an organisation's "know-how" term.

- Explicit Knowledge

Consists of anything that can be documented, archived and codified often with the help of  IT

- Tacit Knowledge

Knowledge contained in people's head

- Shadowing

Less experienced staff observe more experienced staff to learn how their more experienced staffs counterparts approach their work.

- Joint problem solving

A novice and expert work together on a project.

- Social Networking Analysis

A process of mapping group 's contacts to identify who knows whom and who works with whom. It also provides a clear picture of how employees and divisions work together and can help identify key experts.

Content Management Systems

Provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.

This includes of,

- Document Management Systems (DMS)

Supports the electronic capturing, storage, distribution , archival and accessing of documents

- Digital Asset Management System (DAM)

Similar to DMS, generally works with the binary rather than text files, such as multimedia files types.

- Web Content Management (WCM)

Adds an additional layer to document and digital asset management that enables publishing content both to intranets and to public Web Sites.

- Business Wikis

Collaborative web pages that allow users to edit documents , share ideas, or monitor the status of a project.

Workflow Management Systems

Work activities can be performed in series or in parallel that involves people and automated computer systems. It also facilitates the automation and management of business processes and management of business processes and controls the movement of work through the business process.

- Messaging-Based Workflow System

Sends work assignments through an e-mall systems

- Database-based Workflow System

Stores document in a central location and automatically asks the team members to access the document when it is their turn to edit the document.

Groupware Technologies Systems

Software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing.

- Videoconferencing

A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

- Web Conferencing

Blends audio video and document-sharing technologies to create virtual meeting rooms where people gather at a password-protected website.

- Instant Messaging

Types of communications service that enables someone to create a private chat room with another individual to communicate in real-time over the internet.

U3 & CHAPTER 13 : E-Business (13th March 11.14 a.m.)

Assalamualaikum Dear Bloggers,

I haven't realise that there are actually 3 more chapters that I haven't update in this page. Yes, this week is the deadline week where this blog will be evaluated by my lecturer which I don't even know when. In precise with calm and peace, I will update this blog for the last 3 chapters a head.

The question is...

Yup , I should....

Lets look into E-Business

The internet is so powerful channel that presents new opportunities for an organisation to :

- Touch customers

- Enrich products and services with information

- Reduce costs

How do we differ what is E-Commerce and E-Business?

E-Commerce

The buying and selling of goods  and services over the internet.

E-Business

The conducting of business on the internet including not only buying and selling but also serving customers and collaborating with business partners.

- In E-Business, it has its model which is an approach to conducting electronic business on the internet.

What is Business-to-Business (B2B) ?

- It is an electronic marketplace where interactive business communities providing a central market where multiple buyers and sellers can engage in e-business activities.

- It also present structures for conducting commercial exchange, consolidating supply chains, and creating new sales channels

- Their primary goal is to increase market efficiency by tightening and automating the relationship between buyers an d sellers.

What is Business-to-Consumer (B2C) ?

It contains,

- E-shop 

A version of a retail store where customers can shop at any hour of the day without leaving their home or office.

- E-Mall

Consist of a number of e-shops which it serves s a gateway through which a visitor can access other e-shops.

Its business types,

- Brick-and-mortar Business

Operates in a physical store without an internet presence. Eg. Bata

- Pure-play Business

A business that can operates on the internet only without a physical store. Eg. Amazon.com

- Click-and-mortar Business

A business that operates in a physical store and on the internet. Eg. hijab By Hanami

What is Consumer-to-Business (C2B) ?

Its examples,

Priceline.com & Agoda.com

Its future views,

Demand of C2B will increase for the next few years due to customer's desire for greater convenience and lower prices.

What is Consumer-to-Consumer (C2C) ?

Its an online auctions,

- Electronic Auctions

Sellers and buyers solicit consecutive bids from each other and prices are determined dynamically

- Forward Auction

Sellers use as a selling channel to many buyers and the highest bid wins.

- Reverse Auction 

Buyers use to purchase a product or service, selecting the seller with the lowest bid.

Its communities includes,

- Communities of interest

People interact with each other on specific topics.

-  Communities of relation

People come together to share certain life experiences.

- Communities of fantasy

People participate in imaginary environments,

Its examples,

E-Bay.com & Mudah.my

What are E-Business benefits?

Its typically

- Highly accessible

Business operates 24 hours per day

- Increased customer loyalty

Additional channels to contact, respond to and access customers helps contribute to customer loyalty

- Improved information content

Electronic catalogues and Web pages present customers with updated information in real-time about goods, services, and prices.

- Increased convenience

Automates and improves many of the activities that make up a buying experience more interesting.

- Decreased costs

Cost of conducting business on the internet is substantially smaller than traditional forms of business communication.

What are E-Business challenges faced?

- Identifying limited market segments.

- Managing consumer trusts

- Ensuring consumer protection.

- Adhere to taxation rules.

What is Web Mashups?

Its a website or web application that uses content from more that one source to create a completely new service

Well bloggers,