U3 & CHAPTER 13 : E-Business (13th March 11.14 a.m.)

Assalamualaikum Dear Bloggers,

I haven't realise that there are actually 3 more chapters that I haven't update in this page. Yes, this week is the deadline week where this blog will be evaluated by my lecturer which I don't even know when. In precise with calm and peace, I will update this blog for the last 3 chapters a head.

The question is...

Yup , I should....

Lets look into E-Business

The internet is so powerful channel that presents new opportunities for an organisation to :

- Touch customers

- Enrich products and services with information

- Reduce costs

How do we differ what is E-Commerce and E-Business?

E-Commerce

The buying and selling of goods  and services over the internet.

E-Business

The conducting of business on the internet including not only buying and selling but also serving customers and collaborating with business partners.

- In E-Business, it has its model which is an approach to conducting electronic business on the internet.

What is Business-to-Business (B2B) ?

- It is an electronic marketplace where interactive business communities providing a central market where multiple buyers and sellers can engage in e-business activities.

- It also present structures for conducting commercial exchange, consolidating supply chains, and creating new sales channels

- Their primary goal is to increase market efficiency by tightening and automating the relationship between buyers an d sellers.

What is Business-to-Consumer (B2C) ?

It contains,

- E-shop 

A version of a retail store where customers can shop at any hour of the day without leaving their home or office.

- E-Mall

Consist of a number of e-shops which it serves s a gateway through which a visitor can access other e-shops.

Its business types,

- Brick-and-mortar Business

Operates in a physical store without an internet presence. Eg. Bata

- Pure-play Business

A business that can operates on the internet only without a physical store. Eg. Amazon.com

- Click-and-mortar Business

A business that operates in a physical store and on the internet. Eg. hijab By Hanami

What is Consumer-to-Business (C2B) ?

Its examples,

Priceline.com & Agoda.com

Its future views,

Demand of C2B will increase for the next few years due to customer's desire for greater convenience and lower prices.

What is Consumer-to-Consumer (C2C) ?

Its an online auctions,

- Electronic Auctions

Sellers and buyers solicit consecutive bids from each other and prices are determined dynamically

- Forward Auction

Sellers use as a selling channel to many buyers and the highest bid wins.

- Reverse Auction 

Buyers use to purchase a product or service, selecting the seller with the lowest bid.

Its communities includes,

- Communities of interest

People interact with each other on specific topics.

-  Communities of relation

People come together to share certain life experiences.

- Communities of fantasy

People participate in imaginary environments,

Its examples,

E-Bay.com & Mudah.my

What are E-Business benefits?

Its typically

- Highly accessible

Business operates 24 hours per day

- Increased customer loyalty

Additional channels to contact, respond to and access customers helps contribute to customer loyalty

- Improved information content

Electronic catalogues and Web pages present customers with updated information in real-time about goods, services, and prices.

- Increased convenience

Automates and improves many of the activities that make up a buying experience more interesting.

- Decreased costs

Cost of conducting business on the internet is substantially smaller than traditional forms of business communication.

What are E-Business challenges faced?

- Identifying limited market segments.

- Managing consumer trusts

- Ensuring consumer protection.

- Adhere to taxation rules.

What is Web Mashups?

Its a website or web application that uses content from more that one source to create a completely new service

Well bloggers,